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Claim missing Miles

If for one reason or another you find yourself in a situation that Miles do not show up in your account, simply follow the insctructions below.

Claim missing Miles from:

When and how can you claim Miles?

Miles transaction with	Your Miles should be  credited on your account	Missing Miles can be claimed
Flight	Within 2 weeks	Between 2 weeks and 6 months after the flight date using the link below.
Other partners	Within 2 weeks	Between 2 weeks and 6 months after the flight date using the link below.

Miles transaction with Flights

Your Miles should be credited on your account Within 2 Weeks

Missing Miles can be claimed Between 2 weeks and 6 months after the flight date using the link below.

Miles transaction with Other patrners

Your Miles should be credited on your account Within 6 to 8 weeks

Missing Miles can be claimed Within 6 months of the transaction date by completing an online form and sending it to the partner together with all required documents.

As it sometimes takes a while before a Miles transaction is processed on your account, it is wise to keep a proof of your activities until your Miles balance is up to date.