We are here to help you Do you have a question about the Flying Blue programme? Then just check out the frequently asked questions below or watch our videos about Flying Blue. The answer might just be there. If you cannot find it, or if you have a very specific question, you`re also welcome to contact our Flying Blue Service Centre

How can I spend my Award Miles and Level Miles?
You can spend Award Miles, but not your Level Miles. Level Miles are used to determine your membership in the programme. Award Miles can be spent on:
- flights
- flight-related options
- hotel stays, rental cars and more in our Flying Blue Store
- donations to charity
Find out all about spending Miles
How can I calculate the number of Miles I need to book a flight?

The Miles Calculator is a handy tool that gives you an overview of all award ticket options and number of Miles required to get you to the destination of your choice. Just enter your airports of departure and arrival and see how many Miles you need.
Go to Miles Calculator
Is it possible to transfer Miles to somebody else?
You can spend Award Miles, but not your Level Miles. Level Miles are used to determine your membership in the programme. Award Miles can be spent on:
- flights
- flight-related options
- hotel stays, rental cars and more in our Flying Blue Store
- donations to charity
Find out all about spending Miles

What can I do if flights are missing from my account?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia.
Link goes here
I lost my card. Can I get a new one?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia.
Link goes here
What should I do if I lose or forget my Flying Blue PIN code?

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia.
Link goes here